Ciaran Engelbrecht / ICT Support, Systems & Automation
ICT professional with hands-on experience across school ICT, managed services, government cyber security, and WA Health environments. I support users, devices, networks, Microsoft 365, identity, documentation, and the automation work that makes ICT operations more reliable.
Profile
ICT Professional / Systems & Automation
Current role
Graduate ICT Officer - WA Health
Location
Perth, Western Australia
Focus
ICT support, endpoint administration, networks, systems, and automation
Technologies
Professional profile
I'm an ICT professional based in Perth, Australia, with experience across school ICT, managed services, government cyber security, and WA Health ICT environments.
My core background is practical support and administration: Level 1-2 service delivery, Microsoft 365, Windows/macOS/iPad support, Active Directory, Group Policy, Jamf, user access, classroom technology, Wi-Fi, printers, AV, documentation, and structured troubleshooting.
Development and automation are still a strong interest. I use PowerShell, Python, SQL, Power Automate, Microsoft Graph, Power BI, FastAPI, and React/TanStack work to build tools, reporting, and internal systems that improve everyday ICT operations.
Background
2021 - 2025
University of Western Australia
2017 - 2020
Edith Cowan University
A practical ICT toolkit built through service desk, school ICT, endpoint administration, networking, government security, data, and automation-focused project work.
Level 1-2 support, onsite/walk-in service, ticket triage, escalation, documentation, and user-focused troubleshooting.
Administration and support across Microsoft 365, identity, endpoint platforms, and mixed Windows, macOS, and iPad environments.
Practical school ICT support across staff, student, BYOD, 1:1 device, classroom AV, printing, Wi-Fi, and learning-space continuity.
Network troubleshooting and infrastructure support across wireless, switching, addressing, patching, and escalation workflows.
Security-aware ICT practice across identity monitoring, access reviews, MFA/sign-in analysis, governance, and audit evidence.
Workflow automation, reporting, data validation, OCR utilities, and internal tooling that reduce repetitive ICT work.
Applied software work used for internal tools, dashboards, APIs, personal projects, and automation-heavy problem solving.
ICT support
School ICT, managed services, WA Health, and government environments
Systems & networks
Microsoft 365, identity, endpoint support, Wi-Fi, VLANs, Aruba/Cisco
Automation work
OCR tooling, PowerShell/Graph reporting, SQL validation, workflow improvements
Project work that supports my ICT focus: automation utilities, data tools, web apps, networking/systems exercises, and selected software builds that show how I solve practical technical problems.
Project 01 / Security
ICT/security support utility for triaging macro-enabled Office documents with heuristic analysis, Defender integration, and browser-based batch processing.
Technologies
Project 02 / Web
Offline-first PWA showing practical full-stack product work: local-first data handling, guided setup, sync, recovery modelling, and mobile-focused UX.
Technologies
Project 03 / Web
Full-stack task management platform with authentication, collaboration workflows, and a structured UI for team productivity.
Technologies
Project 04 / AI
Reinforcement learning AI that learns to speedrun Super Mario Bros using neural networks and evolutionary algorithms.
Technologies
Project 05 / AI
Document automation project for detecting tables in PDFs/images and converting manual document processing into structured data outputs.
Technologies
Project 06 / Web
Semantic web project implementing knowledge representation using ontologies and reasoning systems with SPARQL queries.
Technologies
I'm interested in ICT support, desktop support, systems administration, network support, service delivery, and automation-focused opportunities. If you have a role or project that fits, feel free to reach out.
Contact details
Message
Have an ICT opportunity, support role, automation need, or technical project in mind? Send through the details.