Ciaran Engelbrecht

Working with health data and developing an internal data platform.

• Validated health data in Snowflake and SQL, checking joins, mappings and business rules to identify data-quality and transformation issues.
• Developed and documented platform features with FastAPI, React/TanStack and SQL, including authentication, role-based access, APIs and dashboards.
• Worked with technical and business stakeholders to clarify requirements, investigate issues and document changes using Git-based workflows.
• Supported SharePoint metadata design and large-list uploads to make information easier to organise and find.

A cyber security rotation focused on identity, investigations and repeatable audit work.

• Investigated sign-in and MFA issues with KQL in Microsoft Sentinel, correlating identity and endpoint activity with Defender XDR alerts.
• Reviewed privileged and guest accounts and group memberships, and automated account audits and evidence collection with PowerShell and Microsoft Graph.
• Built Power BI security and compliance reports from scripted datasets.
• Contributed to Essential Eight work through VBA signing, timestamp validation, phishing analysis, macro controls and endpoint compliance checks.
• Wrote technical procedures, risk-assessment templates and governance documentation for repeatable reviews.

Managed services and embedded Level 2 support for approximately 1,300 users.

• Owned Level 2 incidents across Windows, macOS, iPadOS, Microsoft 365, school applications, printing, Wi-Fi and classroom technology.
• Administered Microsoft 365, Active Directory and Group Policy, covering onboarding, offboarding, permissions and application access. Managed Apple devices with Jamf and Apple School Manager.
• Troubleshot networks from cabling and switch ports through VLANs, DHCP/DNS and wireless authentication. Restored connectivity after switch failures and assisted with Aruba and Cisco deployments.
• Delivered annual staff and student device rollouts, from preparation and enrolment to testing and post-deployment support.
• Built Python and PowerShell PDF/OCR tools that reduced manual processing by approximately 90%, and automated recurring tasks with Power Automate.
• Used ConnectWise, IT Glue and Jira to track work and document fixes. Wrote user guides and technical procedures to improve self-service and escalation handovers.

Onsite Level 1/2 support for approximately 1,000 staff and students.

• Resolved account, device, software, printing and Wi-Fi issues, explaining fixes clearly and providing time-critical support for lessons, assessments and school events.
• Managed staff and student accounts in Active Directory, Microsoft 365 and SEQTA, including access, groups and new-starter onboarding.
• Prepared, deployed and repaired devices, including screen and battery replacements. Enrolled Apple devices through Jamf and maintained loan and asset records.
• Supported classroom AV, printing, Apple TV and Vivi across more than 50 teaching spaces, alongside first-line network troubleshooting.